Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Produkteev ("Produkteev", "we", "us", or "our") governing your access to and use of the Produkteev omnichannel customer relationship management (CRM) platform, websites, APIs, and related services (the "Service"), including features that connect to messaging channels such as Instagram, Facebook Messenger, WhatsApp Business, and Threads, or that use Facebook Login. By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.

1. Acceptance of Terms

By registering for, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case "you" refers to that entity. If you do not agree to these Terms, you must not use the Service.

2. Description of the Service

Produkteev is a business software platform that helps merchants and their teams manage customer conversations and relationships across multiple channels in one place. Business customers ("Business Customers") connect their own social, messaging, and business accounts so their agents can receive, view, and respond to messages and comments, run automations, publish content, view analytics, and manage contacts and pipelines. The Service may add, change, or remove features over time.

3. Eligibility & Accounts

• You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract to use the Service.
• You are responsible for the accuracy of the information you provide and for keeping your account credentials confidential.
• You are responsible for all activity that occurs under your account, including the acts of your team members and agents.
• You must notify us promptly of any unauthorized use of your account or any other breach of security.

4. Acceptable Use

You agree not to use the Service to, and not to permit any third party to:

• Violate any applicable law, regulation, or the rights of others, including privacy, data protection, and intellectual property rights.
• Send spam, unsolicited bulk messages, or any messaging that violates the policies of the underlying platform (for example, Meta's messaging and 24-hour window policies) or applicable anti-spam laws.
• Transmit malware, attempt to gain unauthorized access to the Service or its systems, or interfere with or disrupt the integrity or performance of the Service.
• Reverse engineer, resell, or misuse the Service or use it to build a competing product in violation of these Terms.
• Upload or process content that is unlawful, harmful, deceptive, harassing, or that you do not have the right to process.
• Use the Service to collect or process data from Meta platforms except as permitted by the applicable Meta terms and policies.

You are solely responsible for the messages, content, and automations you send or configure through the Service and for obtaining any consents required from the people you communicate with.

5. Third-Party Platforms & Meta Terms

The Service integrates with third-party platforms, including Meta products (Instagram, Facebook, Messenger, and Threads) and WhatsApp Business. Your use of those integrations is also subject to the terms and policies of those platforms.

We are not responsible for third-party platforms, and their availability, terms, or policies may change in ways that affect the Service. If a platform suspends or restricts access, related features of the Service may be affected.

6. Customer Data & Privacy

"Customer Data" means data submitted to, or processed through, the Service by you or on your behalf, including the content of conversations you handle. As between you and Produkteev, you own and are responsible for your Customer Data. For most Customer Data, Produkteev acts as a data processor that processes data on your instructions, while you act as the data controller. You are responsible for having a lawful basis and any required notices or consents to process the personal data of the people you communicate with.

Our collection and use of personal information is described in our Privacy Policy. You and your end users may request deletion of data as described in our Data Deletion Instructions.

7. Plans, Fees & Billing

• Some features are offered under free tiers and others require a paid subscription or plan. Applicable fees, limits, and features are described at the time of purchase or in your account.
• Unless stated otherwise, fees are billed in advance and are non-refundable except where required by law.
• We may change plans, features, and pricing on a going-forward basis; we will provide notice of material changes where required.
• You are responsible for any taxes associated with your use of the Service, other than taxes based on our net income.

8. Intellectual Property

The Service, including its software, design, and content (excluding Customer Data), is owned by Produkteev and its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes. You retain all rights to your Customer Data and grant us a limited license to host, process, and transmit it solely to provide and improve the Service.

9. Availability & Support

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable for maintenance, updates, or reasons outside our control. Support is provided through the channels listed on our website.

10. Suspension & Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by a third-party platform or by law, or to protect the Service or other users. Upon termination, your right to use the Service ends. We will make Customer Data available for export or deletion for a limited period as described in our Privacy Policy, after which it may be deleted in the ordinary course.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT IT WILL OPERATE WITHOUT INTERRUPTION OR ERROR, OR THAT INTEGRATIONS WITH THIRD-PARTY PLATFORMS WILL REMAIN AVAILABLE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRODUKTEEVCRM AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to defend, indemnify, and hold harmless Produkteev from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your Customer Data, your use of the Service in violation of these Terms or applicable law, or your violation of the terms or policies of a third-party platform.

14. Changes to the Service & Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. We may also modify or discontinue features of the Service at our discretion.

15. Governing Law

These Terms are governed by the laws of the Republic of Indonesia, without regard to its conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the competent courts located in Indonesia, unless applicable law requires otherwise.

16. Contact Us

If you have questions about these Terms, contact us: